FAQs
1. Sizing and Fit
Q: How do I measure myself for the perfect fit?
A: Use a flexible tape measure to check your chest, shoulders, sleeve length, and height. Compare your measurements to our size chart for the best match.
Q: Are the sizes unisex?
A: Yes, all Nine Starz products are unisex, designed to fit all body types comfortably.
Q: What size should I choose if I want an oversized fit?
A: For a relaxed, oversized look, we recommend going one size up from your regular size.
Q: Do the products shrink after washing?
A: Our hoodies are pre-shrunk, but we recommend following the washing instructions to avoid any changes in fit.
2. Product Information
Q: What materials are your products made of?
A: Our hoodies are crafted from a premium blend of 52% cotton and 48% polyester, combining softness, durability, and breathability.
Q: How heavy are the hoodies?
A: Our hoodies weigh 360 GSM, offering the perfect balance between warmth and comfort.
Q: Are your products sustainable?
A: We strive to use materials and manufacturing practices that are environmentally conscious. Check out our [Sustainability Page] for more details!
3. Ordering and Shipping
Q: How does shipping work for pre-orders?
A: Nine Starz operates on a pre-order basis to ensure every piece is crafted just for you. Here’s the timeline:
- It takes 1 week for your hoodie to be made.
- After production, your order will be shipped within 5 business days.
Q: When will I receive my order?
A: In total, you can expect your order to arrive within 10–12 business days after placing it (1 week for production + shipping time).
Q: Why do you use a pre-order system?
A: Our pre-order model allows us to reduce waste and ensure that every product is carefully made-to-order, maintaining the highest quality.
4. Returns and Exchanges
Q: Can I return or exchange my purchase?
A: All sales are final. We do not accept returns or exchanges unless the item is defective or damaged upon delivery.
Q: What if my item is damaged or defective?
A: Please contact us within 7 days of receiving your order at [ninestarz999@gmail.com] with photos of the issue. We will replace the item if eligible.
Q: Why are all sales final?
A: To keep our operations efficient and offer high-quality products at fair prices, we operate on a final sale policy. Please review the size guide and product details carefully before purchasing.